Account Manager

Location: Fort Lauderdale, Florida
Title:                                 Account Manager
Reports To:                     CEO                                     
FLSA Status:                   Exempt
Work Location:               Corporate Headquarters, Fort Lauderdale, Florida
Required Travel:             N/A

Our Mission:
At Sunair, our Mission is simple:  To be the leading provider of sure and secure strategic communications solutions.

 Our Values:
  • Total Customer Satisfaction
  • Ethics
  • Innovation
  • Collaboration
  • Attitude 
Our Goals:
  • Customer Brand of Choice
  • Effective Global Competitor
  • Sustainable and Profitable Growth
  • Technological Innovation
 In order to meet our Mission, Values and Goals we are looking for sharp, motivated and committed personnel who will implement best practices across all functions of the organization, who can leverage their core competencies to enhance value and create mutual partnerships.  If you are looking for an organization where you will be recognized and celebrated as an individual, we invite you to join our team of professionals. 
What we do:
Sunair Electronics has been quietly serving the world of wireless communications since 1956. Sunair designs, manufactures and sells state of the art High Frequency (HF) communications systems and peripherals utilized for long range voice and data communications. Every hour of every day Sunair products proudly serve those around the world who protect us on the sea, under the sea, in the air and on the land. Sunair has provided strategic communications solutions in over a 100 countries around the world, including those of the NATO community. Cost-conscious and quality-conscious, Sunair remains dedicated to the development, design and production of equipment that is as advanced as it is reliable. Sunair Electronics is a place where your passion, ideas and efforts can have an immediate and lasting impact. Sounds like a place for you?
Summary: Customer Account Coordinator has administrative responsibilities for all accounts assigned to this position either directly or via linkages established between this position and the Business Development Manager(s). Key functions of this position requires taking up direct responsibilities for management and business operations related to the assigned customer accounts. 
As an Account Manager you are expected to:
  • Oversee and be directly responsible for providing technical and commercial information related to the company’s business in a timely manner.
  • Monitor the entire supply-chain from factory to the end-user and flag any deviations from established schedules to ensure timely corrective intervention.
  • Coordinate internally to respond to service requests, inquiries and complaints.
  • Address complaints and ensures maximum goodwill for the organization from business partners & other business associates.
  • Act in accordance to company’s policies & procedures to process incoming customer purchase orders.
  • Ensure consistency & agreement between quotes submitted to customers and purchase orders received referencing specific proposals, prior to execution.
  • Initiate actions for proper order execution after receipt of customer’s purchase order in terms creating an internal sales order after completing the due diligence and necessary approvals as required by the work flow policies & procedures of the company and then generating a purchase order for the vendor.
  • Track order completion status and advise Accounting regarding issuance of invoice for release of payments.
  • Be conversant with the manufacturing processes of different product lines of the company and liaise with the application engineer to resolve issues that arise at the vendor or customer’s end.
  • Independently manage & administer customer inventories in line with company’s business goals.
  • Will be responsible for additional tasks as assigned by reporting manager. 
 Position Requirements:
  • Bachelors degree preferred
  • Minimum of 3 years experience in customer service
  • PCB industry experience preferred, but not necessary
  • Desire and ability to develop new accounts
  • Enthusiastic, highly motivated individual with serious work ethic
  • Ability to succeed in fast paced environment
  • Strong Communication Skills
  • Able to work independently, tenacious; goal oriented
  •  Knowledge of Netsuite desired, but not necessary
  • Must be proficient in MS Office
What you can expect from Sunair:
  • Competitive and comprehensive compensation package which includes but is not limited to:
    1. Base salary commensurate with experience
    2. Benefits package of Medical, Gap, dental, vision, employee assistance program,  and life insurance
    3. 401(k) program after one (1) year of service
    4. Generous paid time off program from first day of employment – Accrue 12 vacation and 6 sick days per year
    5. On sight gym offering a boot camp 4 times per week
    6. Hot breakfast served every Friday
    7. Monthly birthday celebration and Pot Lucks every other month
    8. Plus many other employee activities throughout the year
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, which are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Sunair Electronics is an Equal Opportunity Employer
Sunair is committed to an anti-discrimination policy in all of its programs and services. Sunair is consciously and proactively inclusive of all areas of diversity including, but not limited to race, ethnicity, color, national origin, sovereign tribal nations status,  ancestry, gender identity and expression, sex, sexual orientation, religion, age, social class, socioeconomic status, marital status, language, disability, or immigration status. 
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